Privacy Policy

1. Data Protection Officer

Mhosaic is responsible for the protection of personal information it holds. For any questions or requests regarding your personal data, you can contact our data protection officer:

Email: Info@mhosaic.com
Phone: 514-699-0034
Address: 210-2190 rue Préfontaine, Montréal, Québec H1W2P3

2. Data Collected

We collect the following personal information:

• Via the contact form: first name, last name, email address, phone number (optional), message
• Technical data: IP address (hashed for security), browser type, pages visited
• Analytical cookies: only with your explicit consent

3. Purpose of Collection

Your personal information is used to:

• Respond to your contact requests
• Provide you with information about our services
• Improve our website (with consent for analytical cookies)
• Ensure the security of our site (anti-spam protection)

4. Consent

In accordance with Law 25, we obtain your explicit consent before collecting or using your personal information. This consent is free, informed, and given for specific purposes. You can withdraw your consent at any time by contacting us.

5. Retention Period

Your personal information is retained for a maximum period of two (2) years from the date of collection, after which it is securely destroyed.

6. Your Rights

In accordance with Law 25, you have the following rights:

• Right of access: view the information we hold about you
• Right of rectification: correct your inaccurate or incomplete information
• Right to erasure: request the deletion of your information
• Right to portability: receive your data in a structured format
• Right to withdraw consent: at any time

To exercise your rights, contact us at Info@mhosaic.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our site uses cookies classified into two categories:

• Essential cookies: necessary for site operation (no consent required)
• Analytical cookies: used to understand how you use our site (consent required)

You can manage your cookie preferences at any time via the consent banner.

8. Security

We implement appropriate security measures to protect your personal information against unauthorized access, modification, disclosure, or destruction. These measures include data encryption, IP address hashing, and access restrictions.

9. Changes to This Policy

We reserve the right to modify this privacy policy. Any changes will be posted on this page with a revised update date. We encourage you to check this page regularly.

10. Complaints

If you believe that your rights regarding the protection of personal information have not been respected, you can file a complaint with the Commission d'accès à l'information du Québec.